ordering Information

privacy Policy

CPAP Wholesale does not rent, sell or distribute any personal information including email addresses to anyone. This information is used strictly for order processing and communication purposes. We utilize the latest technology to ensure that your information is kept safe and out of the hands of unauthorized individuals. If you feel that your personal information has been compromised, please contact us immediately at sales@cpapwholesale.com or by phone at 888-598-8515.

return / Warranty Information

The manufacturer warranty covers all parts and labor for 2 years on all CPAP machines and 90 days on all CPAP masks for any manufacturer defects. This does not cover any damage caused by the consumer such as, but not limited to, a dropped machine, water damage, a stepped on mask or if the house pet ruined it. Customer is responsible for all shipping charges in a warranty or exchange situation.

Due to FDA regulations, once any product is taken out of its original packaging, it is no longer returnable. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.

Due to FDA regulations, once a CPAP, BiPAP, or Auto machine has been used, it is no longer returnable. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.

Non-defective, unopened returns will not be accepted without prior authorization. Please contact us within 30 days of the purchase date to receive a return authorization number. Any item returned without prior authorization or after 30 days will not be credited and will only be returned at the owners expense.

All authorized returns are subject to a 15% restocking fee. Any order for a CPAP machine that has to be canceled due to not being able to provide a prescription is subject to a 15% restocking fee. Shipping charges are non refundable.

prescription Requirement

A prescription is required on all machine purchases. A prescription is required for all ResMed masks, humidifiers, and machines. The prescription must state the pressure(s) that you machine is to be set at. If you are purchasing a CPAP machine, then your prescription must state one pressure setting. If you are purchasing an Auto CPAP machine, then your prescription must state two pressures; a low pressure setting and a high pressure setting. If you are purchasing a BiLevel (BiPAP) machine then your prescription must state two pressures; an inhalation pressure and an exhalation pressure. If you purchase a machine and are unable to provide a prescription, you will be charged a 15% restocking fee. If you have any questions before you purchase, please call us, toll free, at 888-598-8515.

manufacturer Restrictions

Certain manufacturers prohibit shipment of CPAP equipment internationally. ResMed products are not for sale internationally. Please contact our customer service department when placing an international order. 888-598-8515

The DeVilbiss Healthcare IntelliPAP was designed and intended for sale and use to patients in the US, Canada, Mexico only. Medical product requirements, regulations and support differ by country.

shipping Information

This offer does not apply to commercial accounts. All domestic, retail shipments will be sent via UPS Ground unless otherwise specified. Please call us if you wish to have your order shipped overnight or second day. All international shipments will be sent Global Express through the United States Postal System unless an alternate service is requested. Backordered or out of stock products will be shipped as soon as inventory becomes available. This may delay the shipment date. If you are unclear on our shipping policy or to find out if an item is available, please contact us at 888-598-8515.

Free shipping is available for all domestic orders that are $250.00 or more. All free shipments will be sent via UPS Ground service only. If you request a alternative form of shipping, the free shipping costs are not applied toward your choice of shipping method. Free shipping offer is for shipments within the 48 contiguous United States only. Shipments to Puerto Rico, Guam, U.S. Virgin Islands, Alaska, Hawaii, APO or any other U.S territory or military base do not qualify for free shipping. No exceptions.

We are unable to ship products by some manufacturers outside of the United States. Please call or email to ensure the products you wish to purchase can be shipped to your country.

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Questions ?

Email us at sales@cpapwholesale.com
or call us toll free at 888-598-8515