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Order Info / Terms and
Conditions / Shipping Rates
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Privacy Policy |
| CPAP
Wholesale does not rent, sell or distribute any personal
information including email addresses to anyone. This
information is used strictly for order processing
and communication purposes. We utilize the latest
technology to ensure that your information is kept
safe and out of the hands of unauthorized individuals.
If you feel that your personal information has been
compromised, please contact us immediately at sales@cpapwholesale.com
or by phone at 888-598-8515. |
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| Return
/ Warranty Information |
| The manufacturer warranty
covers all parts and labor for 2 years on all CPAP machines and 90 days on
all CPAP masks for any manufacturer defects. This does not cover any
damage caused by the consumer such as, but not limited to, a dropped
machine, water damage, a stepped on mask or if the house pet ruined it.
Customer is responsible for all shipping charges in a warranty or exchange
situation.
Due to FDA regulations, once any product
is taken out of its original packaging, it is no longer returnable. If the
product is defective, and you have the original packaging, contact us
within the warranty period to obtain a return authorization number. We
will then exchange the product. No substitutes allowed.
Due to FDA regulations, once a CPAP,
BiPAP, or Auto machine has been used, it is no longer returnable. If the
product is defective, and you have the original packaging, contact us
within the warranty period to obtain a return authorization number. We
will then exchange the product. No substitutes allowed.
Non-defective, unopened returns will not
be accepted without prior authorization. Please contact us within 30 days
of the purchase date to receive a return authorization number. Any item
returned without prior authorization or after 30 days will not be credited
and will only be returned at the owners expense.
All authorized returns are subject to a
15% restocking fee. Any order for a CPAP machine that has to be canceled
due to not being able to provide a prescription is subject to a 15%
restocking fee. Shipping charges are non refundable. |
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| Prescription
Requirement |
| A prescription
is required on all machine purchases. The prescription
must state the pressure(s) that you machine is to
be set at. If you are purchasing a CPAP machine, then
your prescription must state one pressure setting.
If you are purchasing an Auto CPAP machine, then your
prescription must state two pressures; a low pressure
setting and a high pressure setting. If you are purchasing
a BiLevel (BiPAP) machine then your prescription must
state two pressures; an inhalation pressure and an
exhalation pressure. If you purchase a machine and
are unable to provide a prescription, you will be
charged a 15% restocking fee. If you have any questions
before you purchase, please call us, toll free, at
888-598-8515. |
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| Manufacturer
Restrictions |
| Certain
manufacturers prohibit shipment of CPAP equipment
internationally. Please contact our customer service
department when placing an international order.
888-598-8515 |
Shipping Information
This offer does not apply
to commercial accounts. All domestic, retail shipments
will be sent via UPS Ground unless otherwise specified.
Please call us if you wish to have your order shipped
overnight or second day. All international shipments will
be sent Global Express through the United States Postal
System unless an alternate service is requested. Backordered
or out of stock products will be shipped as soon as inventory
becomes available. This may delay the shipment date. If
you are unclear on our shipping policy or to find out
if an item is available, please contact us at 888-598-8515.
Free shipping is available for all domestic
orders that are $250.00 or more. All free shipments will be sent via UPS Ground
service only. If you request a alternative form of shipping, the free shipping
costs are not applied toward your choice of shipping method. Free shipping offer
is for shipments within the 48 contiguous United States only. Shipments to
Puerto Rico, Guam, U.S. Virgin Islands, Alaska, Hawaii, APO or any other U.S
territory or military base do not qualify for free shipping. No exceptions.
We are unable to ship products by some
manufacturers outside of the United States. Please call or email to ensure the
products you wish to purchase can be shipped to your country.
Shipping Rates
Order Total vs. Ship To Destination
- |
$0.00 -
$125.00 |
$125.01 - $249.99 |
$250.00
and over |
US Domestic |
$7.95 |
$9.95 |
FREE |
Canada /
Mexico |
$22.95 |
$28.95 |
$42.95 |
Australia /
New Zealand |
$35.95 |
$52.95 |
$89.95 |
Asia |
$32.95 |
$52.95 |
$75.00 |
Europe |
$32.95 |
$52.95 |
$75.00 |
All Others |
$24.95 |
$39.95 |
$64.95 |
Questions?
Email us at sales@cpapwholesale.com
or call us toll free at 888-598-8515
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